topic Re: Publication Errors Net/Gross Weight & Ti-Hi Issues in _Ask A Question for Item Management (IM)

Publication Errors Net/Gross Weight & Ti-Hi Issues

NatalieCashiola — Mon, 03 Aug 2026 14:27:39 GMT

I have tried various things to resolve these errors and I am stuck.

Each GTIN = 00036800032927

Case GTIN = 10036800032924

Ti-Hi = 20*9

Case Count = 12 retail packs per case

Re: Publication Errors Net/Gross Weight & Ti-Hi Issues

Val — Mon, 03 Aug 2026 15:16:05 GMT

Hi @NatalieCashiola, it's great chatting with you again. Welcome back.

Because the Gross Weight of one item is 0.79 pounds, the Gross Weight of one Case containing 12 consumer units must be at least 0.79 times 12, so at least 9.48 pounds (probably a little more, as it should contain additional packaging, but it cannot be less). Currently one Case weighs:

So either the Gross weight on the consumer unit is too heavy, of the Gross Weight on the Case is too light. or both.

Thank you.

Re: Publication Errors Net/Gross Weight & Ti-Hi Issues

NatalieCashiola — Mon, 03 Aug 2026 18:45:49 GMT

Thank you. Can you please advise how to fix these errors?

Each GTIN = 00036800032958

Case GTIN = 10036800032955

Ti-Hi = 24*5

Re: Publication Errors Net/Gross Weight & Ti-Hi Issues

Val — Tue, 04 Aug 2026 13:12:09 GMT

Thank you, @NatalieCashiola.

The measurements of the Each and of the Case are very close to each other and the system recognizes that the Eaches may not all fit inside the Case. Please check the Each and the Case Height, Length and Depth and ensure they are populated as intended for all Eaches to be able to fit inside a Case.

The Ti and Hi in this case are fine and not related to the validation errors you were encountering.

Thank you.

Re: Publication Errors Net/Gross Weight & Ti-Hi Issues

NatalieCashiola — Tue, 11 Aug 2026 19:25:14 GMT

Hi @Val. I am still having an issue. I cannot publish the case to Topco. I am getting the errors below. My product manager has confirmed the case dimensions are correct. I am not sure how to resolve this issue.

Re: Publication Errors Net/Gross Weight & Ti-Hi Issues

NatalieCashiola — Tue, 11 Aug 2026 19:58:47 GMT

This is for case 10036800032924

Re: Publication Errors Net/Gross Weight & Ti-Hi Issues

Val — Tue, 11 Aug 2026 22:28:56 GMT

Thank you for the follow-up, @NatalieCashiola.

If the Each and Case measurements are correct, then the issue comes from the dimensions added under the "Display Dimensions" section, please.

This section is intended to measure the entire pallet, so all 7 layers height and 20 layers width, including the shipping platform, please:

For unit load measurement guidelines according to the GS1 standards, you can check this section of their guide, please: GS1 Package and Product Measurement Standard | GS1.

We are here for you and delighted to assist further if there is anything else we may help with. Thank you!