topic Frozen Screen After Updating Images in _Ask A Question for Item Management (IM)

Frozen Screen After Updating Images

nancyVigo — Tue, 11 Aug 2026 18:27:47 GMT

Good afternoon team!

Please, see attached screen shot showing something that has happened a number of times after updating images.

Once the screen gets "greyed out," I cannot continue to work on the page. I just have to close it, then login again.

Thanks in advance!

alien — Wed, 12 Aug 2026 13:42:46 GMT

Hello @nancyVigo and welcome back.

We are not aware of this being an issue with our system.

Can you clear your cookies and cached images and try to log into the website without a bookmark to see if the issue persists after that?

Thank you and have a great day.

nancyVigo — Thu, 13 Aug 2026 13:21:03 GMT

@alien, good morning!

I do clear my cookies and cached images regularly. I will reach out if the issue happens again.

Thanks!