https://community.syndigo.com/t5/Ask-A-Question-for-Item/Not-Active-in-Kroger-Error-Code/m-p/24874#M5860 <P>Hello&nbsp;<a href="https://community.syndigo.com/t5/user/viewprofilepage/user-id/7289">@MMcwain</a>, and thank you for reaching out. Welcome.&nbsp;</P> <P>The CIC message received indicates that your item does not have an active IMF from Kroger, and to generate one, we need to ensure that the Kroger submission reason code is populated.&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="George_C_0-1789046061449.png" style="width: 400px;"><img src="https://community.syndigo.com/t5/image/serverpage/image-id/7589iCBE479F7FDB2915B/image-size/medium?v=v2&amp;px=400" role="button" title="George_C_0-1789046061449.png" alt="George_C_0-1789046061449.png" /></span></P> <P>Once added, you would only need to save and wait for the new CIC.&nbsp;</P> <P>If further questions arise, please feel free to ask.<BR />Thank you.&nbsp;</P> <P>&nbsp;</P> Thu, 10 Sep 2026 13:17:24 GMT George_C 2026-09-10T13:17:24Z https://community.syndigo.com/t5/Ask-A-Question-for-Item/Not-Active-in-Kroger-Error-Code/m-p/24821#M5858 <P>How to I correct this error?&nbsp;</P> <P>Error stating that the item in not currently active in the Kroger System.</P> <P>It cleared QA, kicked back by API</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="5070189127758.png" style="width: 400px;"><img src="https://community.syndigo.com/t5/image/serverpage/image-id/7563i5BD2ABBBD75607DE/image-size/medium?v=v2&amp;px=400" role="button" title="5070189127758.png" alt="5070189127758.png" /></span></P> <P> </P> Wed, 09 Sep 2026 22:33:58 GMT https://community.syndigo.com/t5/Ask-A-Question-for-Item/Not-Active-in-Kroger-Error-Code/m-p/24821#M5858 MMcwain 2026-09-09T22:33:58Z https://community.syndigo.com/t5/Ask-A-Question-for-Item/Not-Active-in-Kroger-Error-Code/m-p/24874#M5860 <P>Hello&nbsp;<a href="https://community.syndigo.com/t5/user/viewprofilepage/user-id/7289">@MMcwain</a>, and thank you for reaching out. Welcome.&nbsp;</P> <P>The CIC message received indicates that your item does not have an active IMF from Kroger, and to generate one, we need to ensure that the Kroger submission reason code is populated.&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="George_C_0-1789046061449.png" style="width: 400px;"><img src="https://community.syndigo.com/t5/image/serverpage/image-id/7589iCBE479F7FDB2915B/image-size/medium?v=v2&amp;px=400" role="button" title="George_C_0-1789046061449.png" alt="George_C_0-1789046061449.png" /></span></P> <P>Once added, you would only need to save and wait for the new CIC.&nbsp;</P> <P>If further questions arise, please feel free to ask.<BR />Thank you.&nbsp;</P> <P>&nbsp;</P> Thu, 10 Sep 2026 13:17:24 GMT https://community.syndigo.com/t5/Ask-A-Question-for-Item/Not-Active-in-Kroger-Error-Code/m-p/24874#M5860 George_C 2026-09-10T13:17:24Z