topic Re: Parent and child items do not match in _Ask A Question for Item Management (IM)

Parent and child items do not match

Lindam-63 — Fri, 16 Oct 2026 20:15:33 GMT

I am trying my best to upload my product into Wakefern and it is not going throug. My eaches have made it but my case and display are not going through.

It is like Wakefern wants me to do them indiviudally.

I do not know what to do and I need to get this set up asap.

Thank you for any help you can give me,

Linda

Re: Parent and child items do not match

Maria — Fri, 16 Oct 2026 20:44:53 GMT

Hello @Lindam-63 . Thank you for using our community! Welcome!

The errors you are receiving when validating the hierarchy are preventing it from being transmitted successfully.

Could you please clarify how the product hierarchy should be structured? Based on the current setup, it appears that your Display contains 8 Cases, with each Case containing only 1 Each unit.

Based on the product type, I would expect each Case to contain more than one unit. If this is correct, please update the hierarchy as follows:

1. Unlink the Each and Case levels, if necessary, and click Update Hierarchy.

2. Relink the items using the correct quantities at each level.

3. Validate the hierarchy again to check whether the net weight and gross weight errors have been resolved.

If you are unsure how the hierarchy should be structured, please share the correct quantities for each level (Each and Case), and we can take a closer look to help you set it up correctly.

Thank you!

Re: Parent and child items do not match

Lindam-63 — Tue, 20 Oct 2026 14:59:21 GMT

Hi Maria,

This one had me stumped; here is what I have

The case contains 8 innerpacks, and each innerpack has 12 eaches, totaling 96 eaches.

The display holds 16 innerpacks for a total of 192 eaches.

I hope this helps,

Linda

Re: Parent and child items do not match

George_C — Tue, 20 Oct 2026 15:38:35 GMT

Hello @Lindam-63,

In the snippet provided, you only have 3 levels: DS 40850045095374, 30850045095377 CA, and 00850045095376 EA, but you also mentioned an inner pack.

If you have 4 levels, you have to add the inner pack (PK) between your CA and EA.

So it would look something like this: DS_CA_PK_EA.
And the quantity in the links is represented by the number of that level in the level above.

Meaning, if you have a CA that has 8 PKs and each PK has 12 EAs, then in your links you would have

CA - 8 PK - 12 EA.

Also, the Total Count of All Products represents the quantity of the next level below the level we are in.

So on the DS it would be the number of CA in a DS, in the CA would be the number of PK in a CA(8), and on the PK will be the number of EA in a PK(12).

This is referencing the 4 levels you mentioned.

Please correct the links and the Total Count of All Products, and let us know if any questions arise.

Thank you.

Re: Parent and child items do not match

Lindam-63 — Tue, 20 Oct 2026 18:39:34 GMT

Hi George,

I got them linked hopefully right, now I am having trouble with my weights.

Linda

Re: Parent and child items do not match

Val — Tue, 20 Oct 2026 19:27:38 GMT

Hello @Lindam-63 and thank you for the follow-up.

For weight issues, the easiest way to check where the error is and correct it is to start from the lowest hierarchy level and multiply the weights on that item by however many higher level items you have inside.

As an example, let's say you have 5 consumer units of one pound each in one package (inner-pack) and then 1- packages in one case. The minimum weight of the one package (inner-pack) is 1pound x5 , so 5 pounds, and the minimum weight of the case is 5 pounds x 10, so 50 pounds.

Another potential issue may be with the linked quantities, so it also is important to check if the correct number of items was added previously throughout the hierarchy, please.

A linking issue is for example between 00850045095635 and 00850045095376. According to the hierarchy links there is 1 of 00850045095376 inside 00850045095635, while according to the Total Count on item 00850045095635, there should be 12.

We are here for you if anything else is needed, please. Thank you.

Re: Parent and child items do not match

Lindam-63 — Tue, 20 Oct 2026 21:19:23 GMT

I do not know what I have done with issue, it just seems to keep getting bigger.

Re: Parent and child items do not match

NaTa — Wed, 21 Oct 2026 14:05:41 GMT

Hi Linda @Lindam-63

Let's start by aligning your Display hierarchy setup with the Total Count of All Products attribute

If I understood your DS 40850045095374 hierarchy setup correctly: "The case contains 8 innerpacks, and each innerpack has 12 eaches. The display holds 16 innerpacks (=2 cases?)" it should look like this:

Before checking the weight consistency, please make sure the Total Count of All Products accurately reflects the number of items on the level directly below it.

Please see this post explaining this dependency: https://community.syndigo.com/t5/IM-Knowledge-Troubleshooting/Total-Count-of-All-Products-Qty-Next-Level-Items-Hierarchy-Link/ta-p/9286

For example, if the DS hierarchy above is correct, the Total Count of All Products for the Display level should be 2 (reflecting the 2 cases).

Could you please review and update the hierarchy setup accordingly? Once you update this, we can take a look at the weight consistency!

Re: Parent and child items do not match

Lindam-63 — Wed, 21 Oct 2026 16:32:51 GMT

These are all correct and the totla count of all products are correct also.

DS - 2 cases

Cases - 8 (12ct innerpacks)

Innerpacks have 12 eaches

Re: Parent and child items do not match

Val — Wed, 21 Oct 2026 19:53:13 GMT

Hello @Lindam-63 and thank you for the follow-up.

The linked quantities are currently not updated in Item Management:

instead of the above, please update the quantities to reflect the correct values:

Thank you.