What's goin on? Albertsons question

[jackieb]

Hello,  I have a question about Albertson, and trying to get an item over, that the broker says he doesn't see.   Yet, i don't see any problems.  With all of the new changes...I'm not sure what i'm looking at anymore! If i could trouble you to see these gtins i'll attach.  Also, the sales person said, maybe they need to go initial load, since already set up in their system?  So, At first it went NEW, and Friday it went INITIAL LOAD.  Can i trouble you to tell me if you see errors, ooor, what the next step is? I am not in the Albertsons portal..they are to do that side..Thank you  see attached. 

[Val]

Hi @jackieb and thank you for continuing the use of the customer community. Welcome back.

We can confirm the 3 items have been Republished as new to Albertsons (Albertsons Companies 0321130000013) and the information is successfully sent from Item Management to the retailer. If the items were already set up previously, submitting them as Initial Load is perfect. If they do not show up at all, they may need to be submitted as New, depending on how the retailer's new APP system works.

Based on similar cases, common causes are:

• Vendor not fully onboarded to APP
• Category not yet enabled for the vendor in APP
• Hierarchy received but not processed
• APP validation failures not surfaced back through GDSN
• Vendor number mismatch between GDSN data and APP records

When contacting Albertsons for more information, you can also provide the following Correlation ID's/ CIN for them to identify the transactions on their end: cin.LT94F033500069i.

Thank you!

[jackieb]

Thank you so much for this.  So, you confirm that they are in Albertsons possesion? LOL 

I will give the sales person the transaction numbers you gave me.  

From this point, what happens then?  The broker should go in to Albertsons portal? They say,...they are stuck..i'm not sure what that means.  Not sure you will either. 

Do you know or see that we aer fully onboarded w/ APP? or enabled?  I didn't do anything, because i don't deal with that side, but, i assume the brokers do. 

Thanks again Val! 

[alien]

Hello @jackieb and thank you for reaching out to our customer community. 

According to the guide we were given data should still update in the new APP they have even if it does not come from Syndigo or Salsify.

Someone from your team woudl need to reach out to the Albertsons APP team to see if they require any special steps for that data to connect. You may need to talk with the Albertsons Administrator that was assigned to your comapny to see what is holding back the items.

Thank you and have a great day.

[Val]

Hello @jackieb and thank you for the follow-up.

Yes, Albertsons is receiving the information through GDSN for the 6 items. You can find the Albertsons' Product Introduction announcement and a few useful links for the new process and portal here, please: May 27, 2005.

As we do not have access to or training for APP, these questions would need to be redirected to Albertsons or your contact with them, please. Thank you!

[jackieb]

Hello, 

just got an email asking if this problem was solved.  I do not know to be honest!  The broker never got back to me, when i told them, they had to contact Albertsons to get in to that portal. 

Thank you again for you help, I will write that it is accepted as solution, when i find out for sure. 

Again, thank you! Jackie 

[CommunityJedi22]

Thank you @jackieb. We always appreciate feedback and confirmation of an Accepted Solution.