Setting up an each and case in Wakefern
What can I do to get this fixed? This is what Wakefern sent me: Something is not flowing down correctly. if you could please look into this Linda
Forum Posts
Resolved! Unpublish an Item
How long does it take to unpublish an item for Walmart. I am needing to unlink the child and link to a different child. My worklist shows it complete, but it says it is still published when i try to change the hierchy.
Resolved! Orca Bay GLN
Hello Our company uses a GLN in item management that is different than the one listed in GS1. It has the same prefix but different ending. Can you explain why the one we use in IM is not listed as a location in GS1? I have asked people on my team, bu...
how do I confirm an item is approved & sent to Kroger for IMF
GTIN 00810012962070 shows success & review at time 10:37 and in Kroger API ending in 116 then at 10:46 showing in Kroger API Cert. queue Synchronized in queue ending in 123. I may be confused but I thought the confirmation that an item is approved an...
GS1 Verified
Good Morning, !I am hoping you can see this picture below. A sales person, has shown me, that she got a Publix scorecard, that showed a whole bunch of items were not GS1 Verified. So, what does that really mean. It just so happens, all of the GT...
Costco Playlist
Hi, Is there a Costco Playlist that will show me everything Costco is wanting during the item set up? Thank you.
How do I correct this error code
How do I corrected the error code: ITEM FOUND IN SUBMITTED STATUS?
Resolved! Keep getting an error that additional contact email is not a valid format keeping it from publishing
Good morning, I am trying to publish an item and I keep getting an error stating that my additional contact email is not in a valid format but it is in a valid email format. I have saved and validated successfully then when I go to publish it comes ...
Linking product to a Recipient Status Help
New to 1WS and wanted to know why the status of these items shown in the image provided are still in review. Is this on the recipients side and how can I get an updated on the status within 1WS without having to check manually each day as well as a r...
Error Code; Maximum attempts reached and Schema Failed
I don't know what to do with this error code. I've double checked that the "Kroger" Playlist was added. It was.  
CIC Review Steps
Hello, I have 4 items in Review CIC process. The error reads... ErrorCode:null; Error:Required element not found or empty. [@minimumOrderQuantity]. The recommendation is "Review any CICs returned in the Sync Status Report. If REVIEW CIC, please upda...
Net Weight Gross Weight Parent Child Issues
I am receiving these two errors on 4 items I am trying to publish to Kroger. 04068359191127:NetWeight of parent item must be greater than or equal to the sum of the NetWeight of the child items The GTINs Gross Weight (grossWeight) shall be gre...
Not Active in Kroger Error Code.
How to I correct this error? Error stating that the item in not currently active in the Kroger System. It cleared QA, kicked back by API  
No IMF
I have several item sitting with the following status . Status says the item was sent to the subscriber, the last data sync was successful and synchronized. Appears to me that the item passed QA, but is sitting in limbo for Kroger API?... Is there s...
Resolved! Fuse Sheet Exports - slow processing 08/20/26
Is exporting fuse sheets running slow today? I am having an issue getting an export with just two GTINs and was wondering if there was some type of backlog slowing down the process today? Please advise. Thanks.
Resolved! How to assign an item to two different retailers in McLane PI
We have an item assigned in McLane PI for one retailer. How do we assign the same item in McLane for another / different retailer?
What is Wrong with my marketing message?
My items keep getting kicked back by Kroger API for my marketing message, but I can't figure out what's wrong with it. I have attached a snip of what I have for marketing message and features and benefits. Thank you in advance!
Hierarchy Change and errors because of Publications
I am trying to change a hierarchy and the error says I can not because one of the parent GTINs is published, but I have withdrawn publications from them. I can not figure out what is actually going on.
Resolved! Item coming across in IMF as Multi Case - Consumer in Venus but I chose Shipper in Item Management
Hello, Hope you are doing well. My IMF that was submitted to Kroger API went to Venus as a Multi Case Consumer instead of a Shipper. The Case UPC Type is Display and in the attribute I chose Shipper. Is there something else that I am doing incorre...
Is it possible to sych data from Syndigo to cnp.gs1br.org ?
Hello!! I'd like to know if there are any records of any company that is synching data to CNP GS1 Catalog ? And what would be the GLN from CNP to use if so? Thanks!
Resolved! Kroger API Error Messages After Publication (Item Description and Submission Reason Code)
Good afternoon team! Please, see attached screen shots showing error messages after publishing Gtin 00071072803219. These errors are preventing the IMF to come through, which our sales team/broker are waiting for in order to go ahead with the order....
Item Management
How to add users to item Management
Resolved! Replacing a NFP
I have an item that has an old NFP and need to replace it with a new one. I watched the video of replacing assets. However, I am at a loss at getting to the asset list as I am not sure how the current NFP on the item was loaded. Is there any way I...
Resolved! GTIN QUESTION
Hello, I thought i sent a message friday evening, but i don't see it anywhere. forgive me for writing twice if i did. I have someone else's Gtins that need to be entered in to 1WS in our catalog. The upcs/gtins given, are only 13 digits. How do ...
Resolved! Unable to Change Kroger API Family Tree Class (grayed out)
Good morning team! I am trying to update and publish a display to Kroger and I came across an attribute that is incorrect, but cannot be changed because it is grayed out. The Gtin is 00071072013922. Please, see screen shot attached. Thanks!
Resolved! FSMA CIC Error
Hello,I have been trying to resolve my CIC Error for a few days. We are a custom spice blender and I have updated the Base items according to the steps provided but I am still continuing to get the same error messages. Our items are not covered by ...
Frozen Screen After Updating Images
Good afternoon team! Please, see attached screen shot showing something that has happened a number of times after updating images. Once the screen gets "greyed out," I cannot continue to work on the page. I just have to close it, then login again. T...
Publication Errors Net/Gross Weight & Ti-Hi Issues
I have tried various things to resolve these errors and I am stuck. Each GTIN = 00036800032927 Case GTIN = 10036800032924 Ti-Hi = 20*9 Case Count = 12 retail packs per case
Export Function Missing
I am trying to export 4 GTINS & when I have selected them, there is no export option to do so. Is there an issue with exporting data?
Resolved! Discontinued Items List
Good afternoon team! Is there a way to get a list of our Discontinued Items...maybe some sort of report or filter? Thanks in advance!
