Syndigo Customer Community

Items not visible in Item Management, but were set up in Product Introduction - they did not migrate

Items are  not visible in Item Management, but were set up in Product Introduction, around last January- they did not migrate.Can they still be migrated over?  I need to add Images to four items, ASAP for Kroger.  

Kroger API - Resolve CIC Messages - Product Images

As you work to complete the QA process in IM to utilize the Kroger API, you could receive CIC responses letting you know areas that require your attention and correction per item. Here is one of the most common CICs and how to correct it in Item Man...

What's goin on? Albertsons question

Hello,  I have a question about Albertson, and trying to get an item over, that the broker says he doesn't see.   Yet, i don't see any problems.  With all of the new changes...I'm not sure what i'm looking at anymore! If i could trouble you to see th...

Item in Historical Status in McLane PI

McLane Grocery (GLN 0083967000016) only accepts NEW item publications. If your hierarchy is published as INITIAL LOAD, your item will be listed as Historical. You can view all items in the Historical queue by going to Products > Historical. To get a...

201 Advanced - Item Management for the Kroger API Workshop

Updating product images

Hello,  My items were integrated over the new Kroger API and already have IMF's.  I just want to update imagery and information.  How do I do this? Thank you

VIP Auto-Submission Functionality Will Be Retired on August 22, 2026

What is Changing? As part of Syndigo's ongoing VIP deprecation and transition to CES KIA and IM KIA, we are retiring the legacy VIP functionality that automatically re-submits previously submitted items to Kroger when item information is modified in...

Important Kroger Update – 8/14/26 - Issue Impacting Kroger API

Kroger Final Update – 8/14/26 Kroger has provided a final update regarding the downstream system issue that began impacting KIA item submission processing on August 9. They are pleased to let you know that the issue has now been fully resolved. IMF g...

Why can't i publish?

Hello,  I had been asked a few months ago to publish this item. I did.  Then i see it shows deleted. It was deleted, to change the amount of items in a mixed pallet.  Now it is changed.  It still shows deleted, and nothing after, to wakefern. They se...

1WorldSync - Albertsons Product Introduction

Hello Albertsons Team,  We are currently using 1WorldSync Item Management for Publishing Items to Albertsons GLN Product Introduction.  How does the current acquirement of 1WS by Syndigo impact our workflow? Is it necessary to move from 1WS to Syndig...

McLane - 1WorldSync - Workflow

Hello McLane Team,  We are currently using 1WorldSync Item Management for Publishing Items to McLane GLN Product Introduction.  How does the current acquirement of 1WS by Syndigo impact our workflow? Is it necessary to move from 1WS to Syndigo for It...

Kroger API - Resolve CIC Messages - Product Description

As you work to complete the QA process in IM to utilize the Kroger API, you could receive CIC responses letting you know areas that require your attention and correction per item.  Here is one of the most common CICs and how to correct it in Item Ma...

Kroger API Quick Sheet

Please see the attached Kroger API Quick Sheet and post your questions below.

Kroger API FAQs: Colgate Q&A

Please review these details and the attached Colgate Q&A and post your questions in the comments below.     Kroger Item API (KIA) – Certification & Migration Q&A Q: How will the certification process work?A: The Kroger Item API (KIA) requires compli...

Wakefern Implementation Guide

Please see teh attached Implementation Guide for guidance on their requirements and best practices to successfully synchronize your product content with Wakefern.

Hi/Ti population error

Hello, I am receiving the following error message and I can't work out what I've done wrong. Please see two attached photos. I have both of the fields populated, but it's saying that I don't. How can I get this corrected? Thank you!  WARNING: On the ...

Kroger API FAQs: Requirements & Troubleshooting

Each time you update an item, can you go in and just overwrite the region/dist/ pricing section, or do you keep what is in there, and add the new region? Do you overwrite the information, or if you always need to keep what was submitted in the past?...

CIC Messages

All my items that I published are sitting a current status of "In Process-Product Info"  I check the CIC message and they all have the below issues.  When I go to my item all the primary contact info is filled in and I can't find where the color clas...

Global Recipient List

Please see the attachment for 1WorldSync's Global Recipient List.  If you have questions about how to contact these trading partners, please comment below or discuss with your 1WorldSync account manager for further details and opportunities.

BJ's Wholesales GLN

does anyone know what the GLN# is for BJ's Wholesale? 

Kroger Supplies - Onboarding Packet

Kroger created the attached Onboarding packet to help Supplies vendors get started with tons of helpful information.  Please see below and post any questions you have.

How to Locate the Kroger IMF

Customers working to synchronize content with Kroger through the API process will require an "IMF". The IMF (Item Maintenance Form) is a Kroger-generated number and is assigned to the hierarchy once the item is successfully submitted to and synchron...

ACESSO

OLA NÃO CONSIGO ACESSO AOS PRODUTOS , APARECE SOMENTE A COMUNIDADE

Publication Rejected PFG

Hello,  I am hoping someone can help me with the following issue I am having. I have performed a massive update and republication of all our company's products to PFG (Performance Food Group) some of them got correctly synchronized, others received a...

1WorldSync Kroger Item API

Now that the 1WorldSync Kroger Item API is live, 1WorldSync is upgrading VIP users to its Item Management platform, allowing brands to continue to set up, update, and syndicate all their product content to Kroger.1WorldSync has already begun to migr...

Missing or Incomplete - Display Template

This link is broken.  https://www.1worldsync.com/Albertsons-Supplier-Display-FormDoes anyone have a link or spreadsheet?

Get Started with McLane - Quick Sheet for Product Introduction (PI)

Please see the attached document for the 101 Getting Started with McLane Quick Sheet.  If you want additional one-on-one training for McLane, please request it in the 1WorldSync Store.  

What does this error mean?

Hello, Received this error message.  Sent to me from the broker we have that goes in to the Wakefern portal, after I publish to them.    THE VALUE OF INPUT VARIABLE OR PARAMETER NUMBER IS INVALID, or too large for the Target column or the target valu...

How does this work?

We want to see about adding to  1WS, cardboard displays.   We never have done any items beside, our drinks, or our chips and fruit snacks, that all came in levels unit/case/plt or unit/case.  This would just be....a cardboard display? What would that...