Syndigo Customer Community

Setting up an each and case in Wakefern

What can I do to get this fixed?  This is what Wakefern sent me: Something is not flowing down correctly.  if you could please look into this Linda

Total Count of All Products - Qty Next Level Items - Hierarchy Link Quantities

One of the more common questions we receive is about how to ensure your item link quantities in your hierarchy match the values for the attribute "Total Count of All Products."  GS1 changed the name of this attribute from Qty of Next Level Items to ...

How to CLONE a Product in Item Management - Quick Sheets

Please see the attachment for the full downloadable version of this content. Post any questions you have in the comments area below.

101 Basic - How to Publish and Confirm Sync Status

Quick Video for publishing items and checking synchronization status in Item Management

Documentation - FUSE Quick Sheets

Please see the new, updated attached Quick Sheet for FUSE    

how do I confirm an item is approved & sent to Kroger for IMF

GTIN 00810012962070 shows success & review at time 10:37 and in Kroger API ending in 116 then at 10:46 showing in Kroger API Cert. queue Synchronized in queue ending in 123. I may be confused but I thought the confirmation that an item is approved an...

GS1 Product Image Specifications - Includes Naming Details

As always, please be sure to access the GS1 website to ensure you have the latest version of these documents.  Standards are updated often so please keep an eye out for changes on their website. Please see the attached Product Image Specification do...

GS1 Verified

Good Morning,  !I am  hoping you can see this picture below.  A sales person, has shown me, that she got a Publix scorecard, that showed a whole bunch of items were not GS1 Verified.  So, what does that really mean.  It just so happens, all of the GT...

Costco Playlist

Hi,  Is there a Costco Playlist that will show me everything Costco is wanting during the item set up? Thank you.  

Release Notes - Item Management 8.77 (September 2026)

Please see the attached Release Notes for IM 8.77.  These became active in the Pre-Production and in the Production environments in September 2026. Additionally, we have updated the following documents related to this release.  Please review and pos...

Adding Images in IM via External File Link - EFL

Please see below for the attributes required to provide content images with External File Links (EFL) outside of using DAM and Shadowing.  Please note, you can learn more about DAM HERE. Minimal Attributes for External File Link Digital Asset Type C...

How do I correct this error code

How do I corrected the error code: ITEM FOUND IN SUBMITTED STATUS?  

Linking product to a Recipient Status Help

New to 1WS and wanted to know why the status of these items shown in the image provided are still in review. Is this on the recipients side and how can I get an updated on the status within 1WS without having to check manually each day as well as a r...

Error Code; Maximum attempts reached and Schema Failed

I don't know what to do with this error code. I've double checked that the "Kroger" Playlist was added. It was.  

IM 8.77 - (September 2026) Participant Dictionary, Valid Values, and Validations

Please see the attached IMPD for IM 8.77. This IMPD is for the IM Release (IM 8.77) in September 2026.   Please note:  You can subscribe to any area in the Community to be alerted when we make changes or add additional content.  Look to the far righ...

CIC Review Steps

Hello,  I have 4 items in Review CIC process. The error reads... ErrorCode:null; Error:Required element not found or empty. [@minimumOrderQuantity]. The recommendation is "Review any CICs returned in the Sync Status Report. If REVIEW CIC, please upda...

Net Weight Gross Weight Parent Child Issues

I am receiving these two errors on 4 items I am trying to publish to Kroger.  04068359191127:NetWeight of parent item must be greater than or equal to the sum of the NetWeight of the child items   The GTINs Gross Weight (grossWeight) shall be gre...

Not Active in Kroger Error Code.

How to I correct this error?  Error stating that the item in not currently active in the Kroger System. It cleared QA, kicked back by API

101 Basic: Item Management - How to Delete or Withdraw Publication

                  Please Note, that this process includes the withdrawal or deletion of publications.  In this video, you will also learn about Deleting Publications and Withdrawing Publications.   Additionally, this video discusses unlinking existin...

No IMF

I have several item sitting with the following status . Status says the item was sent to the subscriber, the last data sync was successful and synchronized.  Appears to me that the item passed QA, but is sitting in limbo for Kroger API?... Is there s...

101 Basic - How to Link Items to create a Hierarchy

What is Wrong with my marketing message?

My items keep getting kicked back by Kroger API for my marketing message, but I can't figure out what's wrong with it. I have attached a snip of what I have for marketing message and features and benefits. Thank you in advance!

Hierarchy Change and errors because of Publications

I am trying to change a hierarchy and the error says I can not because one of the parent GTINs is published, but I have withdrawn publications from them. I can not figure out what is actually going on.

Is it possible to sych data from Syndigo to cnp.gs1br.org ?

Hello!! I'd like to know if there are any records of any company that is synching data to CNP GS1 Catalog ? And what would be the GLN from CNP to use if so?   Thanks!