Hierarchy Change and errors because of Publications

[DOCBrands]

I am trying to change a hierarchy and the error says I can not because one of the parent GTINs is published, but I have withdrawn publications from them. I can not figure out what is actually going on.

[Val]

Hello @DOCBrands and thank you for utilizing the customer community. Welcome.

Once a publication is withdrawn or deleted, there is a timeframe of 25 hours in which the hierarchy is not yet editable. This is because the hierarchy needs time to be fully removed from all downstream systems before a replacement hierarchy can be accepted. We have an article in the community explaining which specific changes require hierarchy withdrawals: When Do I Have to Wait 25 Hours to Update My Item/Hierarchy?.

If you are still encountering an issue for any of your hierarchies after the 25 hours, please help us with the GTIN/ Item ID and we would be delighted to assist further. Thank you.

[DOCBrands]

Yes I am aware of the 25 hours.  I need to repurpose GTIN 50372494103310, and it has one link to 816161015131. I have withdrawn publications for both of these items but something else is getting in the way from me using 50372494103310.

[Val]

Thank you for the update, @DOCBrands.

GTIN 50372494103310 is still currently published to one retailer:

This publication needs to be withdrawn, please, to start the 25 hours process and then unlink and relink the hierarchy as needed. Thank you.

[DOCBrands]

I can't find where it is published (to a retailer). I have withdrawn the publication on 50372494103310 the only way i know how.

[Evi]

Hi @DOCBrands and welcome back,

Please search the item under Publications-Manage Publications, click the box on the left-hand of the GTIN number and click Withdraw publications in top-right corner.

Please see steps below:

Please make sure all publications are Withdrawn at the same time to avoid longer waiting time.

Thank you,

Eva