Not receiving IMF # due to Supplier Hub error

[Bioworld]

I am trying to publish items 10880774269332 & 10880774269318 but I keep getting an error message that the items are not assigned in Supplier Hub. I already reached out to and show on their side and to reach out to 1WS. 

[Maria]

Hello @Bioworld  Thank you for using our community! 

Once you have confirmed that the item is registered in Supplier Hub, have you tried resending it from Item Management? If any updates were made in Supplier Hub, resending the item from Item Management will trigger a new CIC and generate an IMF number.

If you resend the item and receive the same review message, we recommend contacting SEG again and asking them to remove the item from their system and then add it back. Please allow at least 3 hours for the changes to take effect before resending the item from Item Management.

This process usually resolves the issue.

Thank you!

[Val]

Hello @Bioworld and thanks for continuing the use the community. Welcome back.

This message means Kroger is looking for the Case GTIN that has been submitted to be linked to the DUNS number provided in the hierarchy section of the publication. This link needs to be completed through Supplier Hub, please. This can be done from the Facility Address Book and, from there, click on the pencil for the correct facility that you need to update the GTINs for. For more details, please contact Supplier Hub to confirm the steps and any potential changes that may have occurred recently in their systems.

As Maria mentioned just above, please also resend the publication to Kroger from Item Management to ensure a new CIC/Review is triggered after the changes are completed on the Kroger/Supplier Hub side.

For anything in our systems and in Item Management, we are here and delighted to assist where needed, please. Thank you!