This article serves as the main page for the Experience Creation Process within the Social Pro tool. Before proceeding with the articles below, please visit the Social Pro: Overview article and ensure you've completed all enablement and configuratio...
Social Pro is a full-service social curation suite empowering PowerReviews clients to create, manage, and measure social UGC (user-generated content) experiences. With this tool, you can create and build galleries with custom layouts using UGC from ...
In Real Life (IRL) Gallery The In Real Life (IRL) Gallery is a JavaScript Snippet you can add to your website to highlight customer-sourced UGC from Instagram, across your entire product catalog. The IRL Snippet is traditionally placed on your home...
The statuses of your Product Feed and Order Feed appear in the Status box on the main page of the PowerReviews Portal, located to the right of the Moderation Channels. In this box, four different statuses may appear for each feed: Gray, Green, Yello...
PowerReviews can collect, display, and integrate with different social platforms in various ways throughout our solution. Learn more about our PowerSocial Suite and Visual Content features below. PowerSocial Suite The PowerSocial Suite enables brand...
PowerReviews offers a Questions & Answers (Q&A) feature as part of our solution. This feature allows your customers to ask product questions directly on your PDPs and get answers from your brand SMEs or other customers, to remove any purchase-blocke...
Premium Collection expands your review collection features, further enhancing the Review Your Purchases (RYP) experience. It also drives higher completion rates for Ratings and Reviews, and collects valuable insight from consumers. Premium Collectio...
Review Your Purchases (RYP) is a review collection method that allows customers to review multiple products they've purchased on a single page. We recommend this method if your customers have an average cart size greater than one product. The produc...
After a customer makes a purchase on your website, sending them a Follow-Up Email to solicit a product review is a critical part of the UGC lifecycle, whether you choose to use PowerReviews as your Email Service Provider (ESP) or a third-party provi...
Configuring and sending Follow-Up Emails to your customers post-purchase, inviting them to leave a product review, is critical for collecting new UGC on your website. Studies show that up to 60-80% of customer reviews are collected as a result of di...
Customers can return to and update their reviews following an experience with your Customer Service team and/or your products. If your team frequently interacts with customers who leave low ratings or confusing reviews, your team can engage with the...
The Write-a-Review (WAR) form is a fully responsive form that captures customer reviews, including images and videos. It is a JavaScript component hosted on a standalone wrapper page, and is accessible via a website click-through link and/or from a ...
PowerReviews has the ability to capture a star rating only review, which we refer to as a "Rating Only" review. This allows you to capture consumer sentiment even if the user does not want to fill out (or otherwise abandons) the full write-a-review ...
It can be difficult to obtain significant review coverage for certain products, like seasonal items or items that fall under a very wide parent category with many PDPs to explore. To eliminate instances of products with zero reviews and provide shop...
The Alternative Media Gallery allows a preview of visual user-generated content (UGC) next to your Image Gallery. With this preview, users can immediately reference UGC for more context about the product they are considering. To learn more about im...
Category Snippets are an optional addition to your product listing pages (PLPs) or Search pages that allow multiple products on the page to display the Review Snippet information. These snippets only contain stars, ratings, and review counts; since ...
The Review Translation feature aggregates review content from different languages into one Review Display, removing language barriers and allowing customers to translate reviews into their preferred language on demand with a single click. Consider...
Badges are icons that appear in your Review Display and act as user designations for where a review may have originated. They provide additional transparency for customers reading reviews and can help build trust for your brand. Badges for Reviews P...
The Apparel and Footwear Look & Feel features include a Review Snippet and a Review Snapshot that are both specifically designed to help customers discover rich content in those segments. Size/Fit Review Snippet Slider The Size/Fit Review Snippet ...
As privacy laws continue to increase in EMEA and now California, PowerReviews offers obfuscation as a way to stay ahead and aligned with these requirements. Obfuscation is a feature that enables our clients to obfuscate a user's Nickname (Reviews), ...
