FSMA CIC Error

[Spicegirl]

Hello,

I have been trying to resolve my CIC Error for a few days.  We are a custom spice blender and I have updated the Base items according to the steps provided but I am still continuing to get the same error messages.  Our items are not covered by the FTL.  I have gotten technical support involved and they are telling me to reach out to Kroger if my item is not applicable to the FSMA Section 204 Rule.  

I was told to reach out to the retailer regarding this but they are unable to assist with it. But they are also in the dark.   I am trying to set up a Assorted Display Shipper for the Holidays and the buyer keeps asking for the IMF but QA keeps giving me the same error codes.

Who at Kroger API can I contact to get some assistance?

[Spicegirl]

@Val thank you for your assistance.  The items do say they have been sent and received by Kroger. Everything looks good, but I am not getting the IMF #'s for all 5 of the items.  How long will it be before I will see the IMF# populated or get the notification email from the system?

Here is the message on all 5 items:

[Val]

Happy Friday @Spicegirl  and thank you for the follow-up.

Kroger is working on submitting IMF numbers currently for all publications sent to them. After our most recent conversations with them, they explained all successfully submitted items that have the data correctly added should be receiving IMF numbers over the weekend.

We are here for you if anything else is needed or if you notice any further delays, please. Thank you.