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How do I correct this error code

MMcwain
New Contributor II

How do I corrected the error code: ITEM FOUND IN SUBMITTED STATUS?

 

1 Reply

Val
Community Support

Hello @MMcwain and thank you for continuing the use of the customer community. Welcome back.

The referenced message points out the publication has an active (or unrejected) IMF number already assigned in Kroger's systems. When searching for the same GTIN in Product Introduction, we can find the below IMF from 2023:

Val_0-1789477273900.png

If a new IMF is needed, Kroger needs to first reject the current active IMF, please. You can reach out to your buyer for this and then Resend the item in Item Management (Republishing is not needed).

We are here for you and delighted to assist if anything else is needed, please. Thank you!