upload did not modify the product data
I just expanded a product to include the Nutritional's and Allergens via an import, it indicates a successful import BUT none of the new data is showing on my item when i review the SKU What could be the cause?
Forum Posts
New items entered into the supplier hub
I am inquiring to find out how the process is going for new items that I have entered into the supplier hub? I entered them on 06/02/2023 please let me know at your earliest conveniance.
Shipper problem.
By mistake I linked a "baby to my shipper that shouldnt of. I cannot delete it because the baby was publishedalready . I then created a new shipper. (i didnt publish it though) The shipper now looks ok, but the babies are linked to two different ...
Associated Grocers of New England
I have multiple items published to AGNE and they have all came back with the warning 'AGNE45 WARNING Please identify which Product Image is the Primary Image (externalFileLink/primaryImage). The primary image should be the main front facing image whi...
Resolved! Quantity of Next Level Item(s) and Global Product Code (GPC)
Hi, I am trying to figure out what the Quantity of Next Level Item(s) stands for. If I am setting up a product that will have 12 pieces in a case and the minimum order quantity for that product will be 150 cases. Global Product Code (GPC) I am ass...
Resolved! Product Introduction Retailer-Specific Permission - Kroger
Good morning team, I hope you all had a great weekend! As you can see in the attached screen shot (under The Kroger Company), it shows a box than can be checked which says "Enable SDL Hierarchy." Would it be beneficial to check this box in order to ...
Resolved! Reordering images
Good afternoon, I have been trying to get my images in some type of order, however, when I reorder my images and then click save sometimes it takes and sometimes it doesn't. Is there a certain time it takes before they are set? I was thinking it took...
Resolved! Rejected items
Good afternoon, I already posted about a rejected item to the discussion board for Albertsons, but I also have an item showing up as rejected for Target. I have reached out to our broker, but they don't know why it's showing up as rejected. Can you p...
Hierarchy Error Messages
I work for a distribution/manufacturer. I am trying to set up 3 unlabeled products for a retailer. When I try to update the case count I receive error messages that say: "Your parent and child direct link quantities should match your parent Item Tota...
Item not showing in manage publications
Good Morning, We had a pack size change on one of our items. After digging in on how to update this item, I tried going through manage publications, but when I pull up the list, this item is not included. Actually most of my items are not showing o...
Supplier Hub VIP Key
Hello, I am trying to complete item set up in Kroger VIP and I am being asked for my "Supplier Hub VIP Key/DUNS No." but I am unsure how to access this information. Can someone please assist me in getting this info? Thank you
Resolved! Correct Handling Instructions for Shelf Stable products
Hi 1WS Community, Does anybody know the correct Handling Instructions code for the "dry/shelf stable" product, that should be kept in dry environment but refrigerated after opening?  
GTINs
Hello. I am new to 1WS and am having issues with creating GTINs. Would there be any way I can get some assistance please?
Ordering Unit Indicator (isOrderableUnit) must be true for at least one GTIN
Good morning, We have received this error on one of our items and I have reviewed the three levels of the GTIN and the case level does have a "True" value for this attribute. I have re-saved the item multiple times now and the sync error will not go...
Resolved! Nutrition Facts - Future date for obsolete facts
Good afternoon team! I know that I am able to enter multiple sets of Nutritional Facts, depending on when the product will be available with the current facts. Is there a way to set a future date (ex. 6 months) for the old nutritional facts to be obs...
Resolved! 1WS STAGE IM not returning responses to GTINs sent from Kroger DSD
Kroger DSD STAGE is sending updates to 1WS IM but there are no responses from 1WS
Resolved! Product Images
I am so incredibly frustrated. I have 4 items that have been flagged by Kroger as having no images. When I log in, there are images. I then go over to the Product Introduction side and the images are there. Then once I submit, I am getting the below ...
Resolved! Item Management Not Saving Changes
Hello. A team member and I are both experiencing an issue in item management where are changes are not saving and the item we worked on is not showing in the worklist. Is 1WorldSync experiencing system issues at this time?
Resolved! Display changing from mixed to single each. Is unpublishing needed if the Gtin remains the same?
Good morning team! I am in the process of updating a display which is changing from being a mixed display to a single item display. Would I need to unpublish it from the customers before updating it, or would the update flow to them after being saved...
Resolved! Items that need to be discontinued in 1WS
Good afternoon team! I have a quick question about a particular item that has been made inactive in our system and needs to be discontinued in 1WS. As you can see in the screen shot, it has been published to 1FS and Walmart. However, the CIC shows t...
Can I change an Item ID?
Can I change an Item ID after I have started, Saved, Validated, and Submitted it? I want to remove one digit in the middle of it and the GTIN and add an extra "0" to the beginning to make it correct. There was a typo. That will throw off the Check Di...
Pallet
I am publishing Pallet items to US Foods, and they seem to be having errors validating on their end, but I do not see any CIC responses on my end. Is there something you have to do differently with items that are pallets? They are combos, so they are...
Resolved! Delete External File Link
Hello! We used to add External File Links for all our images, but switched over to adding images via the DAM. I noticed in the Enhanced new platform, I cannot delete the last External File Link. Before the switch, I would navigate back to Classic vie...
Do you need to republish to recipients if you add a new product image?
If you add new or more images to your item, do you need to republish to a recipient or does it flow through automatically when they refresh their systems?
End Availability date
00047325033238:CIC999:endAvailabilityDateTime - End Availability Date Time must be current or future datedWe are getting some errors like this where end availability date is already mentioned, don't understand how to clear these types of errors. kind...
Error code keeps popping up when adding a pallet, how do I correct the error?
If targetMarketCountryCode does not equal ('036' (Australia) or '554' (New Zealand) or '752' (Sweden)) it is mandatory to specify the pallet type (platformTypeCode) when tradeItemUnitDescriptor is equal to 'PALLET' or 'MIXED_MODULE'. Item (2085339300...
Resolved! GS1 Error Assistance
Good morning, I am struggling to get both the Case and Each compliant for my GS1 Canadian customers. Can you assist with clearing these errors? GTIN 071279302119 first issue I have not been able to clear is "The Calories Unit of Measure must be enter...
Unnecessary Nutrition Requirements for Units
Loading item information with 2 separate play lists (Mclane & Wakefern) for several of our Holiday items. Just 1 item out of the entire list is looking for extensive Nutritional information that does NOT appear on our nutrition panel. How do we pub...
Resolved! Search key words for product
Hi Team,We have received below CIC error, Please suggest a solution.IM62 WARNING Please provide a recommended set of Search Key Words for Product (tradeItemKeyWords) for the product.GTIN: 10708971004221
Resolved! How to delete obsolete items?
Hello, I was assigned the task to delete obsolete items, is following the video on the URL below correct? Please advise. Video - Publication Withdraw or Delete - https://community.1worldsync.com/t5/Education-Training/Video-Publication-Withdraw-or-Del...
