I’m reaching out regarding an issue I'm experiencing with the new Fuse upload template. I have a large number of GTINs that are not being linked to the correct parent GTINs. When modifying the GTINs, I am encountering the following errors: For the c...
Good morning, S. P. Richards is asking me to publish some items to them, however, I'm not finding a trading partners form for them. Is it normal for a customer not to require a TPF be filled out? Can I publish without one? Thanks! A_Flower
Hi Team, Could you please let me know the solution to below cic message. What action should I take to resolve this? Net Package Quantity/Net Content UOM - This field is required.Please send a Change by Refresh message. Thank you. Nitesh Kumar
Good morning team! I was checking my worklist (like I do everyday) and found a peculiar "recipient" showing up with a message of "received." Please, see screen shot showing some of them (there's a lot more). I have been updating a number of items fo...
How can you see the entries the way our customer would see them instead of in the data entry mode?
Good morning, I'm reading further in depth on Kroger API, and I kind of feel like I may have messed things up. Thinking I would get a jump start on the process, I activated the Kroger playlist and filled in all the necessary attributes, before I fill...
I was adding an image to an item and I saw that the name next to the image has a typo. How can I correct that? I changed the other places it had the same typo, but can't access this one. It should be 12" not 126".
What is the best practice for managing discontinued Private Label (PL) items in IM under our GLN? For database "optimization", is it best to request deleting the GTIN from our GLN in 1WS and the GS1 Registry? Since they are PL GTIN's we potentially ...
Is there a backlog? Been stuck on REQUEST VALIDATION SUCCESSFUL for some time.
I'm getting the following errors when trying to publish to Wakefern and I can't find how to clear them. The item is coffee so there won't be any values for any of the codes listed. Percentage of Daily Value Intake is required for these Nutrient T...
Hello, I'm trying to publish, 3 to start with, items to Gordon Foods. They say failing per GFS contact. I didn't at all see any error messages in the worklist (no red/yellow notification), until i realized, if i clicked on them, it actually did say...
I saw where I had used the wrong UPC for my each product, so I withdrew my products and waited 25 hours to start working on this again. When I went into Item management to link the UPC that I should have used in the first place it will not let me lin...
I cloned an item yesterday to enter a new item in but had to immediately get out of it due to another project. Is there a way to delete this item so I can try to clone again? I don't want to have to manually enter everything if there's a chance to ...
Hello, I have to change the amount of cases to a pallet, and their ti/hi. do i have to delete publication to the (3) customers that they were published to? I did try to just go in and save and do it, but i hear, it didn't work. I didn't republish a...
I tried publishing my first product using Kroger's new API and it was rejected because it does not meet Kroger's Style Guide Standards for not having a marketing message, images, or feature benefits. Our product is a bulk item that we sell directly K...
Another SYSCO requirement, where would these fields be found in Product Management? Thanks!
We have added Product Activity Type Code as Produced in Country and have received several Sync errors (various customers) stating that it is invalid. Can you advise what we should be using in this field? Thank you!
Hello, We have an item that is both the Case and Each unit. However, when setting up this item, we had to create a “fake” 2 level hierarchy, where the Case is the “fake” level. Because this item has a UPC-A printed on it, we put the Data Carrier Type...
I believe I have included all of the necessary FSMA 204 information according to the training PDFS yet I am still receiving a CIC error saying that I have not selected the regulatory act as a "Traceability Regulation" despite doing so. Can you please...
Good afternoon team! My team is in the process of meeting the compliance requirements for all our products by updating our labels to display the GS1-128 Barcode. One question that has come is this: Since the barcodes will reflect the Gtins, Lot Code...
Good morning team! We had an erroneous publication to Walmart (10071072011048) that is attached to an EACH (00071072011058) that is linked to the correct item CASE Gtin (00071072011041). I added a Discontinue date of tomorrow and deleted the incorrec...
Hi Team, While publishing a GTIN #50021130473101, I am getting below error: For Country of Sale Code (targetMarketCountryCode) (US), if Irregularly Configured Non-GTIN Pallet Indicator (isNonGTINLogisticsUnitPackedIrregularly) equals "FALSE" or is no...
I have a review that shows the creator as 1WorldSync and not the customer. I have made the necessary correction but this is still showing. Is this something you can look at for me? If so, I will provide the GTIN. Thank you!
So, I've been trying to submit a couple items to the Kroger API Certification Queue. I originally received an error response regarding the Customer Facing Size attribute and Image Facing. I believe I fixed those issues, and since have tried to resubm...
Good morning team! I was updating an item in 1WS to include the new FSMA204 requirements and noticed that there are differences from the chart provided after the webinar on March 13th, 2025 to what I currently see in 1WS. The attributes not mentione...
Hello, I'm trying to put in a brand new package. I am cloning from a close package in size. I don't think that matters, except, maybe there is something blocking me from moving on that I don't see? This item will be published to Albertsons when I...
Good morning! I have just been asked by Sysco to change the UOM for "Energy" and "Energy from fat" to Kcal (kilocalorie). Has anyone else received this message? Thanks in advance!
Good morning, I was contacted by our account manager for Sam's who mentioned that there are missing attributes in IDM. Despite not receiving any error messages when I validate using the playlists, the attribute information isn't transferring fr...
Good morning team! Back in 2020, I made all our items available to a particular customer (1FS) so they are able to see our items, as well as receive updates. I have been asked to do the same for U.S. Foodservice, but I can't seem to find the area in ...
