Ask IM to VIP Questions

Publish to Harris Teeter

How do I publish to Harris Teeter? I'm looking and their instructions and it says publish to the division. I don't see that option. PLEASE HELP

Resolved! Error 651 - how to fix if not available in IM?

Hello- My system did an automatic integration today of a new Item, and the Worklist shows it with some errors, including 651. A few minutes after this error, 1WS tried to publish to four GLNs, and two of those had error 211 - "Item variation does not...

help

i need help immediately

Item Maintenance and publishing

I am trying to publish my first item (shirt) and I am able to successfully validate the item and publish but the CIC status is in review with the below log info. CIC999:Log into 1SYNC Product Introduction, add retailer specific attributes I am publi...

Resolved! Images being rejected

Good morning, I am trying to submit a new item to Kroger, but it keeps getting pushed back to me. I don't know what I need to fix in order for the error to go away. The item validates. It says, "There is an issue with one or more image provided. (TBD...

CIC 999 Class Does not Match

Hello, I am receiving this error and am unsure how to fix. Thank you.

KROGER HEIRARCHY ISSUE DISPLAY PALLET

We are trying to send display pallets to Kroger and are having a hard time getting the structure correct. We have two displays with the same issue. We have a product that is a one pack that is classified as a Case so Base Unit, Consumer Unit, Order...

Kroger Playlist

Does anyone know if there is a pre-existing Kroger Playlist for apparel/tees?

Resolved! Playlist add to's

How do I get Kroger must have's added to the item management page so they can be addressed when setting up the product before it is published? Examples, country of origin, design name, garment color, region, sales event. Thank you, Devon

New Item

I am trying to add my first item with Kroger. We sell tee shirts so these are Each(consumer unit) and no other Item Hierarchy. I am able to Validate my item and get it to publish but it will not fully publish. I get a CIC in review status with the b...

Publishing to Kroger- coming up in VIP

Published items to Kroger not showing in PI

Rejecting Images

Nearly every day, I get a CIC rejection from Kroger due to images. The rejection either says duplicate image or outdated image. Sometimes, I update the image to the new label, and they come back to say outdate image. I have no idea why; I am curious ...

Fuse Tool

What number format should I be using for the Gtins on the Fuse Tool?

Resolved! Variable Weight Indicators

Hello! I have a customer who will be selling cheese wheels to Kroger. They vary in weight and will be broken up by the retailer on site. Would this be the correct way to set the indicators? GTIN in question is 98713734015220 Thank you! Jeff

Resolved! DATA INTEGRITY ISSUE WITH SETUP INFORMATION

I continue to get this error on multiple styles that I have uploaded. I uploaded them all the same way and some were approved, but a large amount now have this error. Can someone help me fix this?

IM not working

Good Morning, IM is not working this morning and we have not received any notifications of the issue. Please advise when it will be resolved. Simple Search and Sync Status do not respond to queries. System just "spins" then errors out - 404. Thank yo...

Error Message on Ordering unit indicator on Item Management

Can you help with some tips on how to work on getting the error message removal on minimum ordering unit indicator

Errors I don't understand how to fix.

Hi, I need help in resolving this errors.... Marketing Message is required when Kroger Intended Sales Variant equals YES and Item Submission Reason Code is populated. Item (00029200003079) and Multiple errors on Case level. KR1014 Non Promotional It...

CIC Error Message - Trade Partner Rejected the Item Publication, and other issue.

Hi, I have the attached CIC error message for a trading partner who also uses VIP platform. What does it mean and any idea on how I resolve it? And another trade partner wants us to supply added info to them via SYNDIGO? Does this mean we need to s...

Resolved! Certification value error message

Hello, I keep getting this error in item management to add value for the attribute Certification Value. This is under Food and Beverage Diet/Certification. Not sure what value is required here. Can anyone help? Error message says the following "Manda...

Resolved! Kroger VIP Error message - VIP Class vs PID class

Good morning team! I have been trying to successfully submit an item in Kroger VIP and continue to receive error messages, which I have addressed. The last one is regarding the Kroger Class Code. The Display has 4 Eaches and of them had a different ...

Nutrient Type Codes

I continue to get errors when I publish about Nutrient Type Codes. I need to know what are the EXACT NURTIENT CODE NAMES Kroger is expecting for Calories, Sodium, Fat, Total Carbohydrates and Protein. I was told we had to publish FAT in addition to...

Can we reuse the UPC for different flavor to Kroger?

Hi Community Team, I hope you're doing well. I wanted to get your opinion on something. Do you think it's possible to use the same UPC for a different flavor of the same product, or would Kroger likely have some issues with that? Your insights would ...

Resolved! Styles submitted to wrong buyer

Hello, I submitted a style on 9/14, and still have not gotten an approval with the item numbers. Found out it went to the wrong buyer, how can I get these to the correct buyer, do I need to relist or resubmit? If yes pls adv how to do that. Thanks Do...