Critical errors identify data issues that prevent your products from being published. This article explains how to identify, review, and resolve critical errors, and how they differ from yellow data quality indicators.
What is a Critical Error?
A critical error is an issue the system flags in your product data that affects the product's readiness score. Until a critical error is resolved, the product cannot be published.
How to Identify Critical Errors
Critical errors are marked with a red exclamation point icon. When you see this icon, an issue is affecting your product's readiness and needs your attention. Click the icon to view the error details, which explain what needs to be corrected.
Review and Resolve Critical Errors on the Product Details Page
- Open the product's details page.
- Navigate to the critical errors using either option:
- Use the filters in the Publication Checklist on the left to jump to attributes with critical errors.
- Use the Data Quality filter at the top of the page to go directly to the product's critical errors.
- Click the red exclamation point icon next to the affected attribute to review the error details.
- Update the attribute value based on the error details.
- Repeat for each remaining critical error until none are left.
To resolve the issue in the example above, replace the image with a new file that meets the minimum size requirements listed.
Review and Resolve Critical Errors in Bulk Edit
- Open your products in Bulk Edit.
- Scroll through your data to locate critical errors. A red exclamation point icon appears to the right of each affected attribute section.
- Click the icon to view the error details.
- Update the value based on the error details.
- Continue scrolling and resolve each remaining critical error.
Double-click on the affected area to update or replace the data causing a critical error.
Critical Errors vs. Yellow Data Quality Indicators
Not every flag in your data blocks publication. Yellow data quality indicators are system suggestions to help improve your content. Unlike critical errors, they do not affect your readiness score or prevent publication.
| Indicator | What It Means | Affects Readiness? | Action Needed |
| Red exclamation point (Critical Error) | A data issue that must be fixed before the product can be published | Yes | Required. Review the error details and resolve the issue. |
| Yellow Icon (Data Quality) | A system suggestion to improve data quality | No | Optional. Review and apply the suggestion if it fits your content. |
Tip: If a yellow indicator flags a word or phrase that is correct for your brand or products, such as a product name or industry term, add it to the Company Dictionary on the Configurations tab so it isn't flagged in the future.
Help & Support
If you need additional context or support to resolve a critical error, please reach out to your Syndigo Account team or the Syndigo Support team for help.
