101 Basic: Item Management - How to Delete or Withdraw Publication

[CommunityJedi22]

Please Note, that this process includes the withdrawal or deletion of publications.  In this video, you will also learn about Deleting Publications and Withdrawing Publications.

Additionally, this video discusses unlinking existing hierarchies in IM.

[betsyc]

Hi.  Is there a way to withdraw publication on multiple items?  Example, I have 94 items that I need to withdraw is there a way to do this in a fuse sheet or do I have to do them individually?  The options on the FS Publication sheet Operation column are Add, Delete and Republish.  There isn't a withdraw.  If I can use the fuse sheet what would be the correct information to put into column H (publication type).  Thank you for your assistance

[NancyAS]

I withdrew publications as need to flip the Case UPC to Each UPC and visa versa.,

How do I relink?  Won't let me.

[CommunityJedi22]

Hello @NancyAS I just responded on the other thread where you mentioned needing some help that I am happy to provide here.  Can you provide us your example GTINs so we can take a closer look for you?

[NancyAS]

Hi,   I sent an email back on this.

This is what is my issue:

I attached screenshots of all three GTINs I am having an issue with.   What happened is I used the UPC for Each initially as case 00 UPC and the UPC for the case as each 10.   They got published.   I then unpublished them and waited for 25 hours to fix but I still wasn't able to.

Attached are the ones in question.

 Updating Media

00850026495942

INTEZ VICTORIA-Each

10850026495949

INTENZ VICTORIA-CASE

00850026495263

Intenz Samoa-EACH

10850026495260

Intenz Samoa-CASE OF 12

10850026495970

INTENZ LIMA- EACH

00850026495973

INTENZ LIMA- CASE OF 12 Thank you for getting back to me     Nancy   805.450.2880

[CommunityJedi22]

Hello @NancyAS .  Please take a look at the screen cap below.  You created an invalid hierarchy as an Each can not be a parent to another item.  I recommend you break this hierarchy and recreate it starting with the Case GTIN and then link the Each to the Case.

GLN 0850026495003

[CH]

Question, once a hierarchy is withdrawn to add another linked hierarchy and is ready to be republished; do I need to republish to each retailer this was previously published to?

[CommunityJedi22]

Hello @CH and welcome to the customer community.  Thanks for reaching out.  When you withdraw your publications to make a hierarchy change per the prescribed process and are ready after the changes, yes, you will publish to any trading partner that you want to synchronize with to ensure they have the configuration.  Keep in mind, that if they did not know about your change before you made it, they could question your adjusted link quantities.  

[Deniece]

Do I withdraw a published item to update the quantity of a case? If I withdraw the publication, how long do I need to wait to edit it and will I have to update all the attributes again once I republish? 

[Julie]

Hello @Deniece and thank you for utilizing our customer community.

Please review the article I have attached that would provide additional information: When Do I Have to Wait 25 Hours to Update My Item/Hierarchy?

Please let me know if additional help is needed, thank you.

[ltaglienti]

How do I withdraw publications from items in "Product Managment"? I am confused as to why I can't withdraw my publication in the "Item Managment" section. Also, 2 of the three items I'm looking to withdraw are not showing up under "Item Managment" and only appear in "Product Managment." I'm trying to Sync our main Syndigo data to our vendor's data in the 1WS portal as that is our vendor's data pool management system. Would the reasons be that we are not a 1WS main data subscriber for our own primary data?

[CommunityJedi22]

Hello @ltaglienti and thank you for reaching out via the customer community.  I took a look and confirmed you use syndigo as your data pool to publish product content to your GDSN trading partners.  You have a PI subscription with 1WS.  When you publish from your data pool to the PI recipient, that information is communicated as long as all requirements are met.  If you need to withdraw or delete publications you would do so via the solution offered by your data pool provider.

[ONE-JECT]

Hi, if we delete the publication, will it be deleted from the item management or it will be back to the "Not Published" item ?

Thank You & Appreciate for your explanation.

[George_C]

Hello @ONE-JECT. Thank you for reaching out to our customer community. Welcome.

When deleting/ withdrawing a publication, the items are not deleted from Item Management. I've attached the article How and Why to Withdraw or Delete Publications as it offers additional information, and in case you would like to delete/purge your products from Item Management I've also attached How to Delete (Purge) GTIN from Item Management. Please let me know if this helped, thank you!

[MARKEDWARDS]

Hello
I need to change the ship date in Item Management step for a style that is already published, should I unpublish the item, or I only need to modify the date and republish again to be shown in "Ready To List" section in Product Management with the correct date? Thank you

[Julie]

Hello @MARKEDWARDS and thanks for reaching out!

The item can be updated and saved and the information will be sent to your trading partners. After updating the item, depending on the trading partner, it can take a couple of hours for the information to reach Product Introduction.

There is no need to withdraw the publication when changing information except in certain particular instances. I've attached the article on How and Why to Withdraw or Delete Publications. Thank you!

[HicUser1]

Publication Was Deleted instead of Withdraw - Can this still be fixed? We are trying to update the item hierarchy and instead of withdrawing we have the publication.

[Val]

Hello @mhicks and welcome back to the Community!

You should be fine either way, most retailers will accept publications after they are Deleted instead of Withdrawn. While we always recommend Withdraw instead of Delete when intending to publish the item/ hierarchy to the same retailer again, your recipient should receive the information successfully either way.

Please publish the hierarchy as needed and let us know if you come across any issues with the new publication. We would be happy to assist further if needed. Thank you!

[LuisalbaMunoz]

I have a GTIN that I need to delete from item management and create it within production.

Do I have to make a request to delete it? 

- The item was never published in Item management

- I am having issues due to having this item published in production platform due to several emerging errors:

• I5001 Net Content & UOM (netContent) is required on consumer units and base units for Target Market (US). For GDSN items, you may need to correct data in the data pool. Item (00011110147196)
• PI5014 Has Batch Number is required on base units or when the product type is Case. For GDSN items, you may need to correct data in the data pool. Item (00011110147196)
• PI5036 Certified for Passover Diet is required when Diet Type Code is Kosher. For GDSN items, you may need to correct data in the data pool. Item (00011110147196)
• PI5092 Product is Pre-Priced is required for base units. For GDSN items, you may need to correct data in the data pool. Item (00011110147196)
• KR3323 Item is Labeled with Cents off Label is required on consumer units. For GDSN items, you may need to correct data in the data pool. Item (00011110147196)

[Val]

Hello @LuisalbaMunoz and welcome back to the Community!

Deleting the publications from Item Management does not help in this case because the errors you are receiving in Product Introduction are for mandatory Kroger attributes, therefore these attributes still need to be added on the item after it is recreated. 

Also, you already have the hierarchy for Each 00011110147196 created in Item Management, so it would be easier for you to just publish the Case 10011110147193 which contains the Each above so as to not have to re-enter the same information in Product Introduction again.

Regarding the errors themselves, the attributes in the error messages show up on the item page and need to be populated for you to get rid of the errors.

For the Net Content errors, please also add the Kroger Class in the Classification Specific Attributes section after clicking on the View/Modify link:

After choosing the Class (step 3 above), you can input the Net Content Information:

The Kroger Class I added is just an example/ placeholder, please add the appropriate class for your product.

For more details about adding your data for and submitting your data to Kroger, please also use our training documentation here: Kroger Training

If the issues persist, please also create a ticket with our Tech Support team. Here is an article with more details about our ticketing system: Ticket Management 

Thank you!

[voppedisano]

Is there a way to know which one applies to us? I am making the following chnages

Case level Requirements:    

Missing Mandatory Attributes:

First Order Date

First Ship Date

Errors:     

Dimensional data does not follow GS1 Measurement Standards. The depth should be the longest side.

Each level Requirements:     

Missing Mandatory Attributes:

Data Carrier Type Code

First Order Date

First Ship Date

Net Content

Coupon Family Code - if item is not coupon eligible, please use code 000

Errors:        

Consumer Unit Indicator - Must be set to TRUE

GS1 Trade Item ID Key Code now named GTIN for Point-of-Sale Type Code - Consumer Units = GTIN12

GS1 Trade Item ID Key Value now named GTIN for Point of Sale - Consumer Unit Value = unit UPC12

Height - entered the same value as the Case - this must be for an individual unit

Width - entered the same value as the Case - this must be for an individual unit

Depth - entered the same value as the Case - this must be for an individual unit

Which of these 2 options apply to us

1WorldSync Data Pool Vendor: Please Republish as NEW following this path: Publication -> Manage Publications -> Select GTIN -> Republish -> Republish as NEW.  

Non 1WorldSync Data Pool Vendor: You will need to withdraw the publication, wait the required 25 hours, then publish again as NEW. 

Thanks in advance

Rosie 

[email protected]

[ana_neamtu]

Hello @voppedisano and welcome back!

Your GLN is registered with 1WorldSync for Data Pool services, hence you can use the Republish functionality to resend the item to your customer after the updates have been saved.

Thank you

[UNFI-DataSync]

If a supplier has used DELETE instead of WITHDRAWAL, do they still need to wait the 25 hours to republish the item?

[Val]

Hello @UNFI-DataSync, thanks for continuing the use the community.

Yes, please, the 25 hours apply in both cases. Thank you.

[DVA]

Should you withdraw or delete when you have created a duplicate item and would like to remove that duplicate?

[alien]

Hello @DVA  and thank you for utilising our customer community. 

You can look at this guide explaining how and why to choose either option, How and Why to Withdraw or Delete Publications but my advice woudl be to delete the publication if you do not intend to publish the item back later to the same company.

Thank you and have a great day.

[MARKEDWARDS]

Hi,

Could you please let me know why the edit and upload section in PI page is disabled?

Thank you so much

[nancyVigo]

@MARKEDWARDS, good afternoon!

If you're referring to the Kroger Product Introduction into VIP, this has been "read only" for a while since customers were migrated from the Portal to Kroger API in 1WorldSync.

[BigBuford]

Hello! Welcome to the Community. Kroger has now migrated to Kroger API and Kroger's Product Introduction is "Read Only" which means no items should be edited, created, submitted, etc in Product Introduction.  Please review the link below as it provided additional details and trainings on how to utilize Kroger API

https://community.syndigo.com/t5/Kroger-Training/ct-p/KrogerTrainingOffering

Thanks! 

[MARKEDWARDS]

Thanks for your guidance, but in meanwhile I need to submit some styles to be received by the retailer. How can I submit them while I attend any webinar? This is so urgent and I need to submit my styles.

Please let me know, because it was working up until this morning.

thanks so much

[Val]

Thank you for the follow-up @MARKEDWARDS.

You can check our video walkthrough of the process here, please: 201 Advanced - Item Management for the Kroger API Workshop in the meantime. An additional very useful resource is Kroger API Quick Sheet. Thank you!

[MARKEDWARDS]

Hi,

Thank you for your help. Unfortunately, my issue is still not resolved.

I was in the middle of submitting my styles, and they are currently at the Product Introduction stage. However, I'm unable to edit or submit them. Could you please advise on how I can proceed? The customer needs these as soon as possible.

Also, could you please let me know how I can obtain the fuse sheet for the new (Kroger API) process so I can upload it?

Thanks,

[Val]

Hello @MARKEDWARDS and thank you for the follow-up. Happy Friday!

Can you please help us with the GTIN(s) you are having issues with so that we may assist further?

FUSE is a Spreadsheet that allows you to add or edit multiple items at once. You can check documentation for it by following these tutorials: Documentation - FUSE Quick Sheets and 201 Advanced: Item Management Mass Upload with the Load Sheet (FUSE) Workshop. There is no special FUSE Sheet for Kroger, as it is an Item Management tool which can be used for any retailer. If you decide to use it, we can recommend exporting an already previously synchronized item to use as a template and follow along the columns that were populated for that accepted item. 

If issues persist you can also call us at 866.280.4013 opt 2 - 1 to troubleshoot issues with you in real time.

Thank you.

[MARKEDWARDS]

 

 

 There are the items sitting in PI stage, and I can't edit them to submit eventually. I'm not sure what has changed in this step, but we were not notified, and it's not only that, we need to submit even more styles.

Thanks,

[Val]

Thank you for the follow-up, .

Kroger has updated its process and is now requesting item information to be sent via the API/KIA steps. Items are no longer editable in Product Introduction and need to be added in Item Management, please.

You can check our video walkthrough of the process here, please: 201 Advanced - Item Management for the Kroger API Workshop in the meantime. An additional very useful resource is Kroger API Quick Sheet. 

Additional training is available here: Kroger Training - Syndigo Customer Community.

Thank you.

[MARKEDWARDS]

Thanks for your guidance. I have published one of my styles and my retailer (Fred Meyer) can't see the style, because they look at the PI page and they receive it only when I receive the IMF code. Please see below the screenshots of my style status.
Could you guide me through that? That's after I published the style to "Kroger API"
Thanks,

 

[MARKEDWARDS]

Also, we don't provide any images, how could I ignore that part?

[Maria]

Hello @MARKEDWARDS, 

Thank you for using our Community, and welcome!

The reason Fred Meyer is not seeing your publication is that it failed due to image-related errors.

After reviewing the consumer units, I noticed that they all have “Product Image – Not Available Yet” populated in the image field, which is not accepted by Kroger.

Please remove all information from the External Digital Assets section and save your updates. Once you validate the hierarchy, you should have only one remaining error related to “Customer Facing Size,” which will need to be completed.

After making the necessary updates at all levels of the hierarchy, please publish your Case Level to the Certified Kroger GLN.

Thank you! 

[MARKEDWARDS]

Thanks for your reply. I did all of that, fixed everything and tried again, but it's still in the Supplier stage, could you please clarify this stage also?
Thanks again.

[Maria]

Hello @MARKEDWARDS ,

Your publication has been sent and received successfully by Certified Items for Kroger API
0838016000116. It should not take to long for an IMF to be provided. 

Regarding the publication currently in Product Introduction, we recommend deleting it, as you will receive the IMF in Item Management instead. Once you begin using the Kroger API method, please avoid publishing your items to the old Kroger GLN, as it is no longer required for the new API process.

Thank you!

[MARKEDWARDS]

Hi,

I'm still waiting for the new IMF code, and that happened because the customer had to send the item back for resubmission, and I had to change the "Display Type" as Shipper, and resubmit. Could you help me with what is wrong and how can I fix it so I will receive the second IMF code?

Please see the screenshot of the errors related to the item (89090J-AD) I'm referring to before.

 Thanks,

[Val]

Hello @MARKEDWARDS and thank you for the follow-up.

For the "item is not currently active in the Kroger systems" error, please populate the Item Submission Reason Code on the publication (Case) level of your hierarchy:

Whenever you need an IMF for any of your items, the Submission Reason Code needs to be populated, please, for Kroger’s systems to receive the request for a new item setup. Otherwise, if the attribute is left blank, Kroger will be treating the information submission as an item update instead of a new item setup/new IMF request, please.

Thank you!

[MARKEDWARDS]

Hi,

I hope you are doing well. Do you know why my publication doesn't show in PI page since last day that I published?

Thanks so much,

[Val]

Hello @MARKEDWARDS and thank you for the reply.

If you are referring to Kroger publications, then you do not need to use Product Introduction anymore, please, unless specifically allowed by Kroger. Kroger is now using the API process in Item Management only. Thank you!

[MARKEDWARDS]

00622793062043
I'm referring to this UPC code.

Thanks,

[Val]

Thank you for the follow-up, @MARKEDWARDS.

GTIN 00622793062043 is already published to the Kroger API GLNs as per the below:

The same item/hierarchy should not be sent to Kroger through Product Introduction as well, please. Kroger is sunsetting Product Introduction and using the API process and GLNs now for item setups and updates.

You can check our video walkthrough of the API process here, please: 201 Advanced - Item Management for the Kroger API Workshop in the meantime. An additional very useful resource is Kroger API Quick Sheet. If further questions arise about the new process, feel free to raise a ticket with our Technical Support team if needed.
Thank you.