cancel
Showing results for 
Search instead for 
Did you mean: 

Not Active in Kroger Error Code.

MMcwain
New Contributor II

How to I correct this error? 

Error stating that the item in not currently active in the Kroger System.

It cleared QA, kicked back by API

5070189127758.png

 

1 Reply

George_C
Community Support

Hello @MMcwain, and thank you for reaching out. Welcome. 

The CIC message received indicates that your item does not have an active IMF from Kroger, and to generate one, we need to ensure that the Kroger submission reason code is populated. 

George_C_0-1789046061449.png

Once added, you would only need to save and wait for the new CIC. 

If further questions arise, please feel free to ask.
Thank you.