Withdrawn item
How do I publish as new an item that was set up incorrectly in 2022 and now shows as withdrawn?
Forum Posts
Resolved! FSMA204 Regulations follow up - PFG requirement
Good afternoon team! We attended the webinar regarding the FSMA204 regulations and we were told that we only needed to fill out the required attributes for the lowest hierarch (EACH). However, after filling them out for Performance Food Group (PFG), ...
Resolved! Review Message
I'm still getting the following review message, even after changing the nutrient information. I'm also getting a "Change By Refresh Message" and am unsure how to do that.
New Item Set Up With a Different Case Pack
Hello: I am a beginner with 1WORLDSYNC. I want to set up a product that is case pack of 6. We do already have this same product already set up as a case pack of 12. What is the process for this? Do I have to set up a completely new item for a case o...
Packaging Material Type Code
Good Morning, We are a consumer product company and Syndigo is requiring Package type code and Packaging material type code. Does each level of the hierarchy, case, inner, unit, require a different packaging material type code. for instance, would ...
Can't pass package level due to errors - see attachment
I have submitted the individual and case level for my item 'Watermelon Toothpaste' - GTIN 10000093568606- however I cannot submit the package level. I keep being faced with the attached issues. I have fixed these and they still appear as wrong. The o...
Fuse sheet template
Hi Team, Could you please provide Fuse sheet template spreadsheet? Thank you. Nitesh Kumar
How to Resolve Fuse Error SLT6651
I am looking for help in uploading a FUSE sheet that keeps getting the SLT6651 error, despite there being numbers in the alternateItemIdentification/id. I'm not sure what I'm missing or need to adjust. I'm trying to upload these items for Ace Hardwar...
Error Code KR14412 and KRDAM16328
I have received the following two error codes for case GTIN: 10793760129797 and each: 00793760129790. This keeps happening with all Kroger items I attempt to upload.
Resolved! Warning status - Hierarchical
Good afternoon Please your help, I'm trying to publicate an each and case item to Kroger VIP, but each items shows an error: Error / Warning status gdsn312 : Ordering Unit Indicator (isOrderableUnit) must be true for at least one GTIN within a hierar...
Resolved! DAM
Is there a way to mass remove images from GTINS in IM. I do not believe there is a way using the FUSE file.
Published GTIN is not showing in Product Introduction for Kroger
Please check Items with GTIN: 00773389463932,00773389463925,00773389463918They were published but don't show up in PI for Kroger.Thank you.
Resolved! UNFI CIC Message vs Request in Portal
Good morning team! Once in a while, I receive an email from UNFI asking for attributes to be added in their SV Harbor Portal, which our broker has taken care of in the past. However, this time, I can't see any CIC messages asking for extra attributes...
Need help with PFG attributes
I had PFG reach back out with requirements. I got the PFG implementation file, but am still having issues finding Attribute value must be in list (inBoxCubeDimensionUOM) Supplier Assigned Product Code is required (Additional Identifier) Net Weight U...
How to publish a case that contains inner packs
I have to publish a case that has inners. It looks like I got the hierarchy correct but neither the inner pack quantity nor the inner pack case dimensions showed up in my customers new item portal. I have searched this site for a tutorial on setting ...
Resolved! Pending synchronization status
Hello, I have a pending synchronization for product 10065633230948 to 4 customers, including Loblaws. Please confirm if there are any synchronization issues. Thanks, Shirley
Resolved! Nutrition Facts for 4 flavors product in a same box
I'm uploading my product, a case of variety flavors of mini loaf cakes. This case is set with 4 flavors, each flavor have different Nutrition Facts. How can I do it to upload the 4 Nutrition Facts?
Resolved! DISCREPANCIES IN CUBE DIMENSIONS AND WEIGHTS
Good morning team! Please, see attached screen shot of Gtin 20071072012202 showing an error message regarding cube dimension and weights discrepancies. I have double checked the specs in our system against what I entered in 1WS and they match. I was ...
Item Review Request
I'm getting an item review request that states: Can you tell me how to fix this?
Publication error
Hi I am unable to publish display GTIN # 00036800016972 as it giving net weight and gross weight errors. Could you please help me explain this error and how to resolve this. I tend to receive such errors while publishing any display items mostly. Tha...
1World US vs 1World Canada
Hello,I am a manufacturer in Canada and we recently listed item under 1 World with Albertson's. Can anyone tell me it the 1World for Canada a different system or can I enter items for Canadian retailers into the current system I am using?
Resolved! Individual unit max/min
Hi Could you please let me know what values we need to fill in these fields if its a 5 gal pickles item? Its definition says, Maximum size of the individual unit inside the lowest level of packaging. I am not sure what values should we put in these ...
Resolved! Missing attributes in IM
Good afternoon, I have missing attributes in IM, and I'm not sure why. Kroger is asking me to populate the Daily Intake Reference and I'm not seeing it in IM. I'm attaching a screenshot of item 189 where it is visible, and then item 971 where it is n...
Validation Rules Catalog
I'd like to know if there is a way to pull/get a report for all valiation rules that exist in IM, please refer to atatched image for what I know as validation rule that retrieves such errors messages when validating or attempting to publish, as I nee...
Resolved! FSMA 204 Regulations
Hello community, Looking for some clarity on FTL ingredients and kill-step disclosure. We produce several items that contain FTL ingredients, some of which we apply the kill step and some of which the kill step is applied prior to us receiving the in...
Item List
Good morning community! I would like to get a report that shows my GTIN and any GTIN's that are linked to it, for all my items. Is that possible? Thank you!!!
.csv file
.csv file is emtpy
Resolved! Product description error-CIC messages
Hi Could you please let me know why I am getting CIC product description error message for GTIN 50726191065981?
Resolved! Published GTIN not showing in Product Introduction for Kroger
Hi Could you please check why published GTIN 10011110149173 is not showing in PI of Kroger? Thank you. Nitesh
Manufacturer GLN - API Best Practice
Hello, I am looking to see if there are any best practices for populating the 'Manufacturer GLN' for our items. We use the API process to publish and update items. Is there a way to get a comprehensive list of GLN's available through 1WorldSync? We w...
