_Ask A Question for Item Management (IM)

2026 AS2 Certificates

Do we have any idea when the new 2026 AS2 certificates are coming out and the schedule?

We previously used 1worldsyn for Wegman and other vendors for a short period, during which we set up and published 34 items for these vendors.This year, Amazon has required us to implement GDSN, so we imported all SKUs(about 250 SKUs) through API alo...

Publishing to Amazon

Hello, I have been trying to publish on Amazon, and according to a training video, it stated that I need to publish the highest hierarchy (for us, this would be "Case"). Is this correct? I have attempted to publish both "Each" and "Case," but I'm u...

Mass / Bulk Image Upload

Is there a way to upload images in bulk? Doing so in item management is going to take many man hours. How can this process be done in a large batch?

Packaging Changes and how to time them

Hi - we are trying to figure out the best/perfect time to change packaging images when syndicating to customers. We will change our packaging slightly - maybe fat changed a bit in the nutrition facts panel or the appetite image changes on the packag...

Timing for publication status = Delete_Pending to become fully deleted

I have >30K GTINs publication status = Delete_Pending in IM. How long does it take to delete? Is there a way to expedite the process?

Packaging Type Code for bulk liquid item

I am trying to decide which option is best to select for the Packaging Type Code for bulk juice items we sell in tanks, like a tanker truck, as 'Tank' is not an option. Nothing else is a clear option.Thanks.

Validation Error Product Type: Display - Gross Weight

I am trying to set up a floor ready display (product type: display) and I am encountering the error below: How can I fix this? The Ti-Hi is 6x1. The gross weight of 1 display is 23.48lb. If all of following three attributes are provided, then gross...

Editing while in transition

Can I edit the image in 1WS while in transition? Below is the image showing in my portal

Resolved! IM Hierarchy Information for a Pallet

I've been working on this pallet for months. Our contact at a division of Kroger sent us a screenshot of our pallet in their system. It should the following: KLN 11448 665.280 1/1 54 CT 0 UNCL R POT CHPS PLLT 3061415607906 CONSUMER SIZE. ...

Resolved! United Family Migrating to Syndigo - Action Needed

Good morning, We received a communication from Tony Crumpton, CMO of The United Family stating that their new website and app launching in Spring 2026 will source product images and information exclusively from Syndigo or Salsify, with additional a...

Resolved! Help Review Error-Item Submission Older 120 days. AND Quest on Total Count Pallet

I have a GTIN that was published and we received a Review Message that was ReasonCode Other with comment of "Your item submission is older than 120 days. Please update any outdated information and resubmit if the item is still needed". We've review...

Resolved! How to address Synchronization Errors in IM

Good afternoon team! I have been trying to address 5 Synchronization Errors that are still showing up even though the attributes have been updated a while back. Please, see screen shot attached. Thanks in advance!

We receved an email stating an issue with the supplier price file of TD Synnex. W

I requested help to set up the FTP file in Channel online, I received and email stating that ther was an issue withe the supplier price file of TD Synnex. Let me know how to fix the issue. Please email me back at [email protected]. Let me know...

Resolved! QAI marking

Hi there! Some of our items will be moving to a QAI icon for “If its Organic, its Non-GMO”. At this moment, these items will not carry the official Non-GMO Verified certification. What would be the correct choice in this scenario under Nutritional I...

Resolved! Packaging Level Type Code

Hi! I've researched other IM questions and responses and haven't found what I'm looking for. Attribute Packaging Level Error I've tried OTHER, Primary and one other from a list I found in the history and none worked. GTIN 00035200268882 Thanks,L...

Resolved! Technical issues in IM?

Good afternoon team! I was wondering if there is a technical issue going on at the moment? It's not allowing me to click on any products on the Worklist or showing me the hierarchy links. I deleted the browsing data and logged in again. It worked o...

Resolved! Items Not Coming out of Pending Syncronization

Hello, I have 3 items I've been struggling to pass through Kroger API Certification Queue. None of them are clearing Pending Synchronization status. How do I get these to pass and get through API so I can complete these items? Thanks.

Resolved! Kroger item reject

Good morning, I had to make a change to an item for Kroger, and now it is being rejected. It is validating, but I'm not sure why it is being rejected. We already have an IMF for it so I'm not sure what to do. Below is a screen shot of the message. ...

Resolved! Attaching a document to a publication

Hello DOT foods is asking me to attach a product formulation statement to a publication. Can you direct me to instructions on how to do that?

How to Publish at different hierarchies

Is there any updated instructional video on how to publish? The publish button is in a different location on my screen and wanted to confirm. Thanks

Resolved! ERROR MESSAGE "GTIN has a GDSN Registry Status of (IN_PROGRESS) or (Null)."

Good morning team! I recently cloned and published an item (10071072030247) to U.S. Foods and noticed a message I have not encountered before about the Gtin being in Progress and not being registered with the Global Registry. Please, see screen shot ...

Resolved! Nine new items Published In October. No status updates?

Good afternoon, Newbie here...I published 9 items Oct. 20 and 21st 2025. What happens next? Am I missing a step? There has been no CIC status or any update since published. The recipient tells me they can't see them yet. I have attached the items gt...

Minor changes saved are not reflected in 1 world sync at mclane.

I made dimension changes to the GTIN 10810008801281 after published. I clic save but the changes are not reflecting on McLane's end. Do I need to clic release?

Non-FTL

We have been asked to mark the non-FTL field to show that our items are exempt from the new FDA traceability rule. Where can I find this field at?

Resolved! coupon family code

hi, adding item for Wakefern and it says under warning- coupon family code- I don't know what this is or where to find? non food item, please advise

Images

Are there standard images that should be used for Foodservice items? Also, should the same images be posted under each hierarchy?

Please send a Change by Refresh message. - Packaging is Returnable - This field is required.

Hello! I am trying to publish item 10010374816463 to Performance Food Group (GLN: 0806795000009). Unfortunately, PFG is telling me that the item keeps failing validation on their end. I am also seeing the item stuck in review status in item managemen...

Kroger API Class

Per the instructions I added the Kroger Class as an alternative. Received a CIC from another customer says "invalid value of Kroger Class for alternate classification agency. Do I only apply the Kroger Classification on Kroger labeled products or a...

November 2025 release

I am looking for documentation on the November 2025 release. Often there are LOV changes in November. Is there anything this year?