Synchronization errors
I have a synchronization errors (GTIN# 20743767001005), but I am not seeing those attributes to fix errors even after activating all of them.
Forum Posts
Resolved! Publishing to DoorDash
Good morning, I've been publishing a few items to DoorDash, but now I'm second guessing myself. Since they are a personal shopping service, should I be publishing at the unit level (since that's what they are picking up) or doesn't it matter? I publi...
Resolved! Message in Sync Report
I have a number of items with the following message. 1. 2802 WARNING: On the highest hierarchy level both Number of Layers per non-GTIN Pallet/Non GTIN Pallet Hi (nonGTINPalletHi) and Number of Units per Layer in a non-GTIN Pallet/Non GTIN Pallet T...
Resolved! AHOLD review status
Good morning, I'm receiving a review from AHOLD to populate the Distribution Method Code, but it's already populated. Can you please tell me what I'm missing? I've attached a screen shot. Thanks in advance! A_Flower
Product Images through Syndigo
Where do I find the images syndigo took for us? I am being told they are on the 1W platform but cannot find anywhere.
Trying to Link Each and Case Together
This is saying it is already published but it is sitting in the UNPUBLISHED Area. How do I tie them together?
Catalogue Price Field?
Simple question: what is the Catalogue Price field? I've never populated it before, and it was populated following a data migration from the Kroger VIP. However, despite having the Kroger playlist applied to my item in question (00046015171892), I ca...
Resolved! Are UPCs/Barcodes required on variable weight items
We have several variable weighted items (catchweight) and wanted to know if the UPC# and/or barcodes need to be printed on the individual package. They are sold in delis and so any quantities are weighted before selling. They are also sold to foods...
Resolved! Kroger API Attributes - Scheme & Kroger Family Tree Class
Good morning, Background - experienced IM user, never used PI/VIP, trying to get a grasp on Kroger API. Recently attended both the basic and advanced seminars. I'm trying to understand two specific fields outlined below. Previously when adding Scheme...
Error Message
Received the following message; how to correct?itemExtensibleAttr_netContent ???itemExtensibleAttr_netContent???Thanks in advance
Cannot save content
I am additng a new item but I can no longer save the information and cannot see what the errors are to fix them. I am getting error message "Failed to validate an item, Please contact administrator" Please advise.
Did i do what they asked for?
Hello 1WS Friends, Kroger has sent a note saying this: Below is a screenshot of your IMF, this is how I see it on my end. The item description states it’s a pallet, but the “PID Contains” section is missing. Please see example below, you will need t...
2802 Warning Message
I am receiving the below error. 2802 WARNING: On the highest hierarchy level both Number of Layers per non-GTIN Pallet/Non GTIN Pallet Hi (nonGTINPalletHi) and Number of Units per Layer in a non-GTIN Pallet/Non GTIN Pallet Ti (nonGTINPalletTi) must b...
Resolved! ISSUE WITH ITEM NOT REGISTERING/TRANSFERRING TO U.S. FOODSERVICE
I published an item (Gtin 10071072013578) to U.S. Foodservice on June 13th. I have been checking to make sure it goes through and came across a message, which is attached. Thanks!
Resolved! Item Submitted for Publication Not Seen By Receipent
I submitted a new item (Linked parent to child), got a pop up confirming successful set up for publication. It's been couple days and recipient cannot see it. Also Publication status show item is active but no cic review. What could be wrong? Any hel...
NCM E CEST
por favor, eu preciso de uma listagem de todos os produtos da Natural One com as NCMs e CEST. é possivel ter uma listagem?Obrigado Atenciosamente / Muito Obrigado.Andre Batista SantosE-mail: [email protected] Tel. 11 97504 9519Av. do progr...
New Item Spread Sheet upload
I've downloaded a template for PRO SPORTS APPAREL (956). I've filled out the spread sheet for 1 item. Ive then uploaded said item. The issue I'm having is it says its been "uploaded" it shows me no error's. However it says under Items processed is 0 ...
Your parent and child direct link quantities should match your parent Item Total Count of All Produc
I´m receiving the following message: "Your parent and child direct link quantities should match your parent Item Total Count of All Products (totalQuantityOfNextLowerTradeItem)" when trying to publish my product to McLane. I need to publish a master ...
Resolved! Shipping Container Quantity Error Message
Good morning team! I have encountered an error message regarding the Shipping Container Quantity, which I had never had to deal with before. The Gtin is 20071072094482. Please, see screen shots attached. Thanks in advance!
"Nutrient Basis is Required" Kroger Publication Error
I receive the following error when attempting to publish the case of a case-each hierarchy to the Kroger API: Nutrient Basis is required when Consumer Unit Indicator is True and Type of Labeling equals NUTRITIONAL PANEL At the each level, I ha...
having trouble linking and publishing items
i am trying to link my items together (eaches, displays and cases) for McLane but keep coming up with error messages. I am unable to link and publish items. Need help ASAP. I have called and emailed for over a week and not getting any assistance.
Resolved! Kroger Error Message API
Good morning team! Our items were migrated to 1WS recently from VIP and I have noticed a number of errors popping up with items that have already been synchronized with other customers, even though I have not published them to Kroger API yet. Please,...
Retailer specific images
In Pre-PROD under GLN 0016000110007 we are trying to send retailer specific images. The error we receive says the Error is to be Investigated. Can someone please look at the XML and tell us what we are doing incorrectly to send retailer specific im...
IM not responding
Item Management is not responding to Item Data, Worklist etc
Technical issues in IM
Good morning, I have an ongoing issue that I'm going to see if anyone can help me with. Often times when I'm working in IM a big large white box will appear, and there is NO working around it. No matter what I'm in the middle of, I have to close out ...
Resolved! Gordon Food Service - Change by Refresh to Update Images
Good morning team! I have a number of items that need to be updated for Gordon Food Service, which includes images. Can I still use the "Change by Refresh" method for the information to go through or would I need to republish all the items after they...
Assistance in resolving error KI16253 Component Description
I need to create IMF codes. I am stuck on a validation error that requires a Component Description if I have a Component number. I am caught in a circle.Description:Kroger has asked for these codes to be created yesterday. I have been working on it ...
Kroger API
Has something else changed with the Kroger API Certification Queue? I have published to GLN 0838016000123 and receive the notice that Kroger brand items must be published to the Kroger Syndigo GLN 0011110000002....Do I publish there first and then t...
End Availability Date Error
Why would we receive an End Availability Date Time must be current or future datedREVIEW message from a Trading Partner on an item that was discontinued for 9 months? The Start Availability date was July 24, 2018. The End Availity and Discontinued d...
Resolved! Cannot Log Onto User Management and Add Access For a Person. WHY?? I need this ASAP.
Please help. I cannot do a wide open search when I am logged into my account to see the list of users. Why?
